Questions & Answers
What is the difference between an Individual User and an Organisational User?
Individual users do not exist as a part of any group or organisation. During the free period, they will not receive certificates. They can track their completion from the ‘My Transcripts’ section.
Organisational users are managed by the administrator of the organisation. Reports like Department-level reports, Team-wise reports, and Course reports can be obtained from the ‘Reports’ section.
The administrator can manage the access, course enrolments, customise the theme, and branding for the portal for the users of their company. They can also configure SAML and authentication settings.
Note: Courses can be customised and modified for organisational users only.
How long is my subscription valid?
All subscriptions are valid for 6 months. The time period may be customised for organisations.
Beyond this period, you will need to buy a new subscription.
Do you provide localisation/translation services for eLearning courses?
Yes, we provide our courses in other languages, but the charges will be based on:
- Customisations required
- Voice selection
- Level of video content
How long will it take to customise a course using the Standard Package?
The standard package includes new voice change. Once the voice script is finalised, it will take up to 10 days to customise the course and deliver the first draft. An additional 5 days will be required to modify any further changes.
Will I get a certificate for completion?
Individual users using the free service will not get a certificate.
Organisational users will get a certificate under the “My Transcripts” section.